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In mediation, the disputing parties work with a neutral third party, called the mediator, to resolve their disputes. The mediator facilitates the resolution of the parties’ disputes by supervising the exchange of information and the bargaining process. The mediator helps the parties find common ground and deal with unrealistic expectations. He or she may also offer creative solutions and assist in reaching an agreement. The role of the mediator is to interpret concerns, relay information between the parties, frame issues, and define the problems.

You’ll find additional information about our mediation program on our Alternative Dispute Resolution page.